Refund Policy

Try before you pay

Every new account starts with a 30-day free trial for one plant, with no card needed. We ask you to use the trial to check that the platform fits your plant before choosing a paid plan.

Monthly plans

Monthly plans can be cancelled at any time. Cancellation takes effect at the end of the current month and the month already paid is not refunded.

Yearly plans

• If you cancel within 30 days of your first yearly payment, we refund the full amount less any one-time onboarding work already delivered.
• After 30 days, yearly plans are not refunded, but the plan stays active until the end of the paid year.

Plan downgrades and fewer plants

If you move to a smaller plan or reduce the number of plants, the new price applies from your next billing date. Unused time on the larger plan is not refunded.

Service problems

If the platform is unavailable for a long period because of a fault on our side, we credit your account in proportion to the time lost. Credits are applied to your next invoice.

Add-ons

Add-ons such as the AI Shelf-Life Planner or extra cold-chain sensors are billed with your plan and follow the same refund rules as the plan they are added to.

How to ask for a refund

Send your request through the Contact us page with your company name and the email used for the account. Approved refunds are paid to the original payment method within 10 working days.