Terms of Service

Agreement

These terms apply to your use of the website and the platform. By signing up or using the platform, you accept them on behalf of yourself and the business you represent.

Accounts and plants

• You must give accurate details at signup and keep your login details private.
• A subscription covers the number of plants on your plan. A plant is one manufacturing site with its own production lines.
• You are responsible for the actions of users you invite and the roles you give them.

Free trial

The trial covers one plant for 30 days. At the end of the trial you can choose a paid plan or stop. If you stop, you can export your data within 30 days, after which trial data is deleted.

Fees and billing

Fees are charged per plant per month, monthly or yearly in advance, in US dollars unless agreed otherwise. Taxes are added where applicable. Plan changes take effect from the next billing date.

Food safety responsibility

• You remain responsible for the safety, quality and legal compliance of the products you make and sell.
• Batch release decisions are made by your authorised QC staff. The platform records and enforces those decisions but does not make them.
• Shelf-life dates come from your own tested data. The AI Shelf-Life Planner suggests production and distribution moves for people to approve and never changes dates or releases batches.
• FSSAI label checks help you find missing or inconsistent declarations. Final approval of label artwork stays with you.

Your data

You own all data you enter, including recipes, formulas and batch records. You give us permission to process it only to provide the service to you. We never sell it.

Acceptable use

• Do not use the platform to break the law, including food-safety and labelling laws.
• Do not try to access other customers’ data, test our security without written permission, or overload the service.
• Do not resell or copy the platform without our written agreement.

Availability and support

We aim to keep the platform available at all times and schedule maintenance outside common working hours where possible. Support levels depend on your plan.

Limitation of liability

To the extent the law allows, our total liability in any 12-month period is limited to the fees you paid in that period. We are not liable for indirect or consequential losses, including lost profits or the cost of product recalls.

Ending the agreement

You can cancel at any time from your account or by contacting us. We may suspend accounts that break these terms or remain unpaid. On termination you can export your data for 30 days.

Changes

If we change these terms in a way that matters, we will tell account owners by email at least 30 days before the change applies.